As we may update this policy from time to time, you are advised to check these pages regularly to ensure you know what our up-to-date policy is.
Requests for information
You have the right to request a copy of any personal information the Woodside Clinic holds about you and to have any inaccuracies corrected. Requests for disclosure of information in accordance with the provisions of the Data Protection Act 1998 and the Freedom of Information Act 2000 should be made in writing to the Data Controller:
Lisa Woodbridge, Osteo-Clinic (UK) Ltd trading as The Woodside Clinic, 88 Great Northern Road, Dunstable, BedfordshireÂ LU5 4BT
We will ask for confirmation of identity before we provide any personal information and we may, as permitted by the Data Protection Act, charge a fee of Â£10 to cover administrative costs.
Under the Freedom of Information Act 2000 the Woodside Clinic maintains a publication scheme (“the Scheme”) so that information can be made available to the public. The Scheme has been approved by the information commissioner and follows the standard format used by health regulatory bodies in the United Kingdom. The Scheme will be regularly reviewed.
Information about you
There are times when you may provide us with information about yourself, such as your name, address or email address:
- if you send us a query by email, or provide feedback or respond to a consultation via the website, we will be aware of your email address and your name, if you include it;
- if you use the enquiry form on the Contact us page, we ask you to give your name, phone number and email address;
- if you respond to a consultation, we will be aware of your email address and we may ask you to provide your name as well;
- if you ask for an electronic document or publication, we will need your name and email address; and
- if you request a printed document or publication we will need your name and postal address.
We will use this information primarily to enable us to respond to your request or feedback; we may also retain the information and your query or feedback to help us monitor use of the website in order to ensure that we are providing the best service we can.
If you are responding to a consultation we will retain your response, as your views will be taken into account in producing the final outcome of the consultation.
If you do not wish us to retain your name, address or email address after we have responded to you, you should tell us so when you contact us.
We will not make any personal information available to a third party (another organisation or person outside the Woodside Clinic), unless required to do so by law, but we may use anonymous information about your enquiry or feedback in monitoring or reporting on the use of the website.
We will take reasonable precautions to ensure the security of your personal information; however, we cannot guarantee the safety of information sent over the Internet.
Information about your use of this website
This website may automatically collect anonymous information about your visits, such as your Internet service provider, your browser, how long you stay on the site and what pages you visit. None of this information can be linked to you and is used by us to monitor general use of the website and help improve the website by identifying which sections are most and least used.
For instance, if we know which sections are most often used and which are visited less often and for less time, we can make changes that will enable the website to better meet the needs of our diverse range of visitors.
This website links to other websites and you should be aware that the privacy policies of other websites may be different to, and are not the responsibility of, the Woodside Clinic.